Frequently Asked Questions
What is Ode?
Ode Is an ethical business that designs and makes beautiful functional products from cloth, leather and wood. We work with artisans to bring you wares that are hand made, environmentally friendly and help to sustain families, so traditional craft and culture can continue.
Where are Ode Products manufactured?
Our products are skilfully and ethically produced in Australia and overseas in close collaboration with specialist local artisans.
Can I request different coloured leather straps?
Yes please indicate in the instruction box of the shopping cart when you order the colour of strap you would like, as a custom order.
If we have it in stock we will happily substitute for the colour of your choice.
What are Ode lead times?We produce our range quarterly to order and hold some of our products in stock so small or individual orders can be shipped earlier.
- Cut off date for Christmas orders is November 10
Do you offer trade pricing for art schools, hospitality and hotels?
Yes! Our aprons have proven so popular, we are often asked to supply large orders to schools, art schools, cafes and hotels.
Trade receives a 30% discount on the retail price. If you order more than 15 units we are happy to give you a wholesale price.
Please contact us to confirm your order and price - firstname.lastname@example.org
Do you have a showroom?Currently our products are available via this website and through our lovely stockists. You can check our list of stockists for a place near you where you can go and feel the quality of our wares.
Do you ship orders outside of Australia?Yes, we can ship internationally. Please contact us by email at email@example.com with the products that you would like to order and your delivery address, to receive a quote.
Can I pay for my order by bank transfer?We prefer our online customers to order on our web shop and pay through PayPal. That means it will be streamlined for both of us and you will receive your order promptly.
HeART Work Aprons
Our adult and children’s artisan aprons are fully machine washable. Remove the leather straps and clean them by hand with a warm damp cloth. Wash aprons in the machine separately and line dry in the shade. Iron dry on reverse on lowest cotton setting.
Our goods are made for creating over time your apron or tools tell the story of your artistic journey so go easy on keeping them pristine... If you really want to mop up those creative juices, use mild pre-wash stain remover or sunlight soap/wool mix to soak.
Leather goods – please treat your journals, wallets and pen rolls with care. To remove dirt or scuffs, you can sponge the cotton fabric with a warm damp cloth. Leather may mark if you apply too much liquid, so remember to buff it dry with glycerine or saddle soap for protection.